Help Center
Help Center / Support Hub
Universal Conference on Infectious Diseases (UCID) Help CenterWelcome to the official Support Hub for the Universal Conference on Infectious Diseases (UCID). This resource provides authoritative information for clinicians, epidemiologists, researchers, speakers, sponsors, and students attending in-person and virtually.
For immediate assistance, contact [
[email protected]
] or visit the Help Desk at [Venue Name, Floor/Location].
Quick Links
- Registration & Payment Issues
- Abstract & Poster Submission Status
- Visa Invitation Letter Request
- CME / CPD Credits & Certificates
- Venue, Accessibility & Live SupportH2: 1. Registration
All pricing is in [USD/EUR]. Early registration closes on ****.[Date]
Payment, Invoices, and Discounts
- Accepted Payment Methods: Visa, MasterCard, American Express, bank transfer, and institutional purchase order (PO).
- Student Discount Verification: Upload a valid student ID, enrollment letter, or residency verification at checkout. Verification within 48 hours.
- Invoice Requests: Select "Request Invoice" at checkout or email [[email protected]] with your institution name, VAT/GST number, billing address, and PO number. Invoices are issued within 2 business days.
- Currency: All charges are processed in [USD]. International transaction fees are the responsibility of the attendee.
Cancellation and Refund Policy
- Before [Early Bird Deadline Date]: Full refund minus a [75 USD] processing fee.
- Between [Early Bird Deadline Date] and [30 Days Before Event]: 50% refund.
- Within 30 days of event: Non-refundable. Substitution of attendee is allowed at no cost until.[Date]
- Virtual ticket conversion: In-person tickets can be converted to virtual access with a partial refund of the difference until.[Date]
- Refunds are processed to the original payment method within 10-15 business days.
H2: 2. Submissions & Peer Review (Abstracts and Posters)
Call for Papers (CFP) - Key Dates
- CFP Opens:[Date]
- Abstract Submission Deadline: [Date, 11:59 PM EST]
- Late-Breaker Abstract Deadline:[Date]
- Acceptance Notification:[Date]
- Presenter Registration Deadline:[Date]
Submission Guidelines
- Portal: All submissions via the official UCID Abstract Portal at [portal.ucid-conference.org].
- Abstract Limit: 350 words, excluding title, authors, and affiliations. Max 2 tables/figures.
- Topics: Emerging Pathogens, AMR, Vaccinology, One Health, Clinical Infectious Disease, Hospital Epidemiology & Infection Control, Global Health Policy, and Diagnostics.
- Format: Structured abstract (Background, Methods, Results, Conclusion). Use generic drug names.
- Authorship: Presenting author must be marked. Maximum of one oral presentation per first author.
Peer Review and Publication
- All abstracts undergo double-blind peer review by the UCID Scientific Committee.
- Acceptance Types: Oral Presentation, Rapid-Fire Oral, Poster Presentation, e-Poster Only.
- Proceedings Indexing: Accepted abstracts will be published in the official UCID Proceedings with DOI assignment and indexing in [Scopus / PubMed Central / Google Scholar / CrossRef - Select Applicable].
- Full Papers: Authors may be invited to submit full manuscripts to our affiliated journal, [Journal Name], for expedited peer review.
Poster and Presentation Technical Specifications
- Physical Poster Dimensions: A0 Portrait (841mm x 1189mm / 33.1" x 46.8"). Fabric posters recommended. Pushpins provided.
- e-Poster: Single-page PDF, 16:9 landscape, under 10MB. Template available at.[Link]
- Oral Presentation: 10 min presentation + 3 min Q&A (12 min + 3 min for keynotes). 16:9 PowerPoint (PPTX) format. On-site Speaker Ready Room open.[Time]
- Virtual Presenters: Pre-recorded talk upload (MP4, 1080p) required by via the speaker portal.[Date]
4. Compliance, Ethics & Health Protocols
CME/CPD Accreditation and Certificates
- UCID is accredited for up to **** AMA PRA Category 1 Credits™ / EACCME® / [Local Accreditation Body] CPD credits.[Year][Number]
- Tracking: Scan your badge upon entry to each session. For virtual attendees, attendance is tracked via platform login duration.
- Certificate of Attendance & CME Certificate: Available for download from your attendee dashboard within 10 business days post-conference after completion of the evaluation survey. Certificates include name, credits earned, and accreditation ID.
GDPR, Data Privacy and Data Handling
- We process personal data per GDPR and [Local Privacy Law]. Data collected: name, affiliation, payment info, and CME tracking.
- Your data is used solely for event management, accreditation reporting, and proceedings publication. We do not sell data to third parties.
- Photography and recording notice: Sessions may be recorded for on-demand access. Opt-out zones will be marked.
- Data retention: 24 months post-event. To request data deletion, contact [[email protected]].
Code of Conduct and Ethics
UCID is committed to a safe, inclusive, and harassment-free environment for all. All attendees must adhere to the UCID Code of Conduct.
- Harassment, discrimination, or disruptive behavior will not be tolerated.
- Research misconduct, including plagiarism or data fabrication, will result in abstract retraction.
- Violations may result in removal without refund and ban from future events. Report concerns confidentially to [[email protected]].
Onsite Public Health and Safety Measures
- All attendees must follow current [City/Country] public health regulations.
- Hand sanitation stations, PPE at Help Desk, and on-site medical support.[Location]
- If you are symptomatic, please use virtual access or contact medical staff. Masking is [Recommended/Optional per local guidance].
5. Contact & Live Support
Response Times and Support Hours
- Pre-Conference (Email Support): Monday-Friday, 09:00 - 18:00. Response within 24 hours.[Timezone]
- On-Site & Live Event Days: Help Desk + Live Chat in App: 07:30 - 18:30. Response within 15 minutes.[Timezone]
- Virtual Attendee Chat Support: Available during live session hours.
6. Frequently Asked Questions (FAQs) - Optimized for FAQ Schema
Q1: How do I register for the infectious diseases conference and get a student discount?
A: Register at [registration.ucid-conference.org]. Select "Student/Trainee" tier and upload valid student ID for 40-50% off. Group rates for 5+ attendees are available via [email protected].
Q2: What are the UCID abstract submission guidelines and deadlines?
A: Abstracts (350 words max) must be submitted via portal.ucid-conference.org by. All submissions undergo double-blind peer review. Notifications sent by. Posters must be A0 Portrait; e-Posters in 16:9 PDF format.[Date]
Q3: How do I request a visa invitation letter for UCID?
A: Visa invitation letters are issued after paid registration. Submit the Visa Support Form with your passport details and affiliation. Letters are processed in 3-5 business days. Request at.[link]
Q4: How many CME credits will I earn at UCID and how do I get my certificate?
A: UCID offers up to AMA PRA Category 1 / EACCME CPD credits. Scan your badge per session for tracking. Your CME certificate and certificate of attendance will be available in your dashboard 10 business days post-event after completing the evaluation.[Number]
Q5: What is the cancellation and refund policy for UCID?
A: Full refund minus [75 USD] fee before, 50% refund until 30 days before the event. No refunds within 30 days, but free substitution is allowed until.[Date]
Q6: Will my abstract be published and indexed?
A: Yes. All accepted abstracts are published in the UCID Proceedings with a DOI and indexed in [Scopus / PubMed / Google Scholar], enhancing citability.
Q7: Is UCID available as a hybrid or virtual event?
A: Yes. All keynotes and main tracks will be live-streamed with 90-day on-demand access, including virtual Q&A and the e-Poster gallery.
Last Updated: | UCID Conference Secretariat | https://www.universalinfectiousconference.com/ucid-2026-october